Privacy Policy & Statement

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Privacy Policy and Statement 

 

  1. INTRODUCTION

Thank you for visiting xfutures.io (“xFutures”), a digital asset trading website, which is operated by xFutures Limited together with OKEx,, a digital asset trading website and technology supplier under the OKNodes program, which are provided by OKEx Malta Ltd. and Aux Cayes FinTech Co. Ltd (together, “OKEx”).  

By visiting, accessing, or using xfutures.io and associated application program interface or mobile applications (“Site”), you consent to the policies and practices of our privacy policy and OKEx’s privacy policy (together, the “Privacy Policy”), so please read both carefully. To find OKEx’s updated privacy policy please visit: https://support.okex.com/hc/en-us/articles/360021590732 

This Privacy Policy explains how xFutures and OKEx use your Personal Data (defined below) as we provide you with access and utility through our digital asset trading platform via software, API (application program interface), technologies, products and/or functionalities (“Service”). In the course of providing you our Service, to abide by the laws in the jurisdictions that we operate, and to improve our Service, we need to collect and maintain personal information about you. As a rule, we never disclose any personal information about our customers to any non-affiliated third parties, except as described below.  

xFutures may update this Privacy Policy at any time by posting the amended version on this site including the effective date of the amended version. In case of doubt, reference OKEx’s updated privacy policy in case we have not updated xFutures’s privacy policy to be in sync with that of OKEx. We will communicate any material changes to this Privacy Policy via email. 

 

  1. DEFINITIONS

Virtual Financial Asset 

As used herein, the term “Virtual Financial Asset” has the meaning given under Malta’s Virtual Financial Asset Act, 2018, also called “convertible virtual currency,” “cryptocurrency,” or “digital goods”, such as bitcoin or ether, which is based on the cryptographic protocol of a computer network that may be (i) centralized or decentralized, (ii) closed or open-source, and (iii) used as a medium of exchange and/or store of value. 

Personal Data 

As used herein, “Personal Data” means any information relating to an identified or identifiable natural person, such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, economic, cultural or social identity of you as a natural person. 

 

  1. WHAT PERSONAL DATA WE COLLECT

We collect, process, and store Personal Data collected from you via your use of the Service or where you have given your consent. This Personal Data may include contact details, copies of identification documentation provided by you or derived from publicly accessible databases, your government identification number as well as information relating to your device or internet service (such as an IP address and a MAC number). 

OKEx is the party that manages the onboarding process. As such, OKEx collects information you provide during the OKEx onboarding process, which may be a completed, incomplete, or abandoned process. OKEx collects, uses, stores, and transfers your Personal Data, which may include the following: 

Operating within the European Economic Area (“EEA”), OKEx collects, stores, and processes your personal information in accordance with the provisions of the General Data Protection Regulation (GDPR) and Data Protection Act. To understand more about how OKEx protects the data collected from individuals and entities located within the EEA, please see the details below. 

Individual customers: 

Email address 

Mobile phone number 

Full legal name (including former name, and names in local language) 

Nationality 

Passport number, or any government issued ID number 

Date of birth (“DOB”) 

Proof of identity (e.g. passport, driver’s license, or government-issued ID) 

Residential address 

Proof of residency 

Source of wealth 

Amount of bitcoin or other digital assets projected to be injected 

Additional Personal Data or documentation at the discretion of our Compliance Team 

Corporate customers: 

Corporate legal name (including the legal name in local language) 

Incorporation/registration Information 

Full legal name of all beneficial owners, directors, and legal representatives 

Address (principal place of business and/or other physical locations) 

Proof of legal existence 

Description of the business 

Percentage of ownership for Individual/corporate owners 

Contact information of owners, principals, and executive management (as applicable) 

Proof of identity (e.g., passport, driver’s license, or government-issued ID) for significant individual beneficial owner of the institutional customer entity 

Personal Data for each entity’s significant beneficial owner of the institutional customer entity (see the “Individual Customer” section above for details on what Personal Data we collect for individuals) 

Source of wealth 

Amount of bitcoin or other digital assets projected to be injected 

xFutures may have access to some of the above mentioned data. 

 

  1. COLLECTION AND TRANSFER OF DATA OUTSIDE OF THE EEA

As outlined above, we may collect Personal Data from customers located in the EEA. To facilitate the services we provide to customers located in the EEA, we request explicit consent for the transfer of Personal Data from the EEA to outside of the area. If you are an individual located in the EEA and you decline to consent to such transfer, you will no longer be able to use OKEx and OKEx’s services or our services. You will have the ability to withdraw your digital assets; however, all other functionalities will be disabled. 

 

  1. HOW WE USE YOUR PERSONAL DATA

We use Personal Data to communicate with you and to administer, deliver, improve, and personalize the Service. We also may generate generic data out of any Personal Data we collect and use it for our own purposes. We also may use such data to communicate with you in relation to other products or services offered by OKEx and xFutures and/or their partners. We do not share your Personal Data with third parties (other than partners in connection with their services to OKEx) except where you have given your consent and further detailed below. 

We may share your Personal Data with third parties: 

(a) if we think that sharing it is necessary to enforce the Terms of Service; 

(b) to comply with government agencies, including regulators, law enforcement and/or justice departments 

(c) to third parties who provide services to OKEx and/or xFutures (such as administration or technical services); 

(d) in connection with the sale or transfer of our business or any part thereof. 

Additionally, OKEx has implemented international standards to prevent money laundering, terrorist financing and circumventing trade and economic sanctions and will implement final Virtual Financial Asset rules and regulations when effective, which will likely require us to undertake due diligence on our customers. This may include the use of third-party data and service providers which we will cross-reference with your personal information. 

 

  1. HOW WE STORE YOUR PERSONAL DATA

The data that OKEx collects from you may be transferred to, and stored at, a destination outside of Malta. It may also be processed by staff operating outside of Malta who work for us or for one of their suppliers. By submitting your personal data, you agree to this transfer, storing or processing, except customers located in the EEA, as detailed above. All information you provide to us is stored on our and/or third party cloud servers. 

 

  1. ACCESS, CORRECTION, AND DELETION OF YOUR PERSONAL DATA

You have the right to obtain a copy of your Personal Data upon request and ascertain whether the information OKeX holds about you is accurate and up-to-date. If any of your Personal Data is inaccurate, you may request to update your information. You may also request to delete your Personal Data, with exception that we may refuse your deletion request in certain circumstances, such as compliance with law or legal purposes. For data access, correction, or deletion requests, please contact [email protected] with the subject “DATA INQUIRY”. In the event that you do not receive a response, you may submit a support ticket at https://support.xfutures.io/hc/en-us/requests/newxFutures may not have access to all the data OKEx has access to; however, the same policy applies to the data to which we have access. 

In response to data access, correction, or deletion request, we will verify the requesting party’s identity to ensure that he or she is legally entitled to make such request. While we aim to respond to these requests free of charge, we reserve the right to charge you a reasonable fee should your request be repetitive or onerous. 

  

  1. MARKETING

We may communicate company news, promotions, and information relating to our products and services provided by OKEx and xFutures. We may share Personal Data with third parties to help us with our marketing and promotional projects, or sending marketing communications. By using OKEx and xFutures, you accept this Privacy Policy and you agree to receive such marketing communications. 

Customers can opt out from these marketing communications at any moment. If you do not want to receive these communications, please send an email to [email protected].  If you do not receive a response, please submit a support ticket at https://support.xfutures.io/hc/en-us/requests/new. 

For product related communications, such as policy/terms updates and operational notifications, you will not be able to opt out of receiving such information. 

 

  1. COOKIE USAGE

While you access OKEx and xFutures, we may use the industry practice of placing a small amount of data that will be saved by your browser (Cookies). This information can be placed on your computer or other devices used to visit OKEx and xFutures. This information help us recognize you as a customer, collect information about your use of OKEx and xFutures to better customize our services and better your experience. We may also use the information collected to ensure compliance with our compliance program, and to ensure your account security has not been compromised by detecting irregular or suspicious account activities. 

Most browsers are set up to accept Cookies automatically. Some Cookies expire when you finalize the session and other Cookies remain on your computer or other devices until deleted or expired. You have the option to decline the use of our Cookies, but this may affect the functionality of services or your user experience. 

 

  1. INFORMATION SECURITY

We endeavor to protect OKEx and you from unauthorized access, alteration, disclosure, or destruction of Personal Data which we and they collect and store. We and OKEx take various measures to ensure information security, including encryption of the OKEx communications with SSL; required two-factor authentication for all sessions; periodic review of Personal Data collection, storage, and processing practices; and restricted access to your Personal Data on a need-to-know bases for our employees and vendors who are subject to strict contractual confidentiality obligations. 

 

  1. CONTACTING OKEX ABOUT PRIVACY QUESTIONS OR CONCERNS

If you have any questions about this Privacy Policy or the use of your Personal Data, please contact OKEx by sending an email to the following address [email protected] with the subject “PRIVACY REQUEST”. If you do not receive a response, please submit a support ticket at https://support.xfutures.io/hc/en-us/requests/new. 

 

  1. CHANGES TO OUR PRIVACY POLICY

Any changes xFutures may make to our Privacy Policy in the future will be posted on this page and, when appropriate, we will notify you by email.  

Any changes OKEx may make to their Privacy Policy in the future will be posted on https://support.okex.com/hc/en-us/articles/360021590732 and should be referenced in conjunction with this policy. When appropriate, OKEx will notify you by email. 

  1. DIFFERENT VERSIONS

This Policy may be posted in different languages. If there are any discrepancies, the English version shall prevail. 

 

 

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